Need help?

No matter what the problem is with our online lottery system, our friendly and free customer service department is here to help you make sure that your problems are solved. While you can of course contact us directly to ask for help with whatever issue you may have, here are a few common issues that our customers have had with our online lottery service and how to solve them:

I Lost My Password

It happens to the best of us, but fortunately, getting your password replaced is easy. Just click "Lost/forgot my password" and we'll help you out. You'll need access to the e-mail account you registered with in order to access the system. If you no longer have access to that system, not to worry -- you won't be locked out of our online lottery service forever. However, in this case, you will need to contact our customer service department in order to get your password reset.

I Need to Change My Credit Card Details

Go into your account and click on "My Account." Look for "credit card information" and enter a new credit card number there. Click "confirm" and your account will be changed.

I Need to Know How I Get Paid

Hey, congratulations on winning our online lottery! We love to hear about winners and we want you to enjoy your time with us. Once you win any of our online lotteries, the money should be made available to you within 48 hours. At that point, it's yours to do with as you please. However, if you want to invest it in more online lotteries so that you can win even more money, just leave it in your account and pick new lotteries to play -- we'll get you taken care of right away without any need to contact us.

I'm Concerned About Hackers

If your concern regards a problem on your own computer (i.e. you have been exposed to a computer virus, please contact our customer service department immediately as your personal information may be at risk. You should also contact your bank and any other financial institutions you do business with online as all these places may be affected by this.

However, if you are worried about our online lottery service being attacked, we can assure you that our servers are 100% secure, using the very latest encryption technology to ensure that your information is 100% safe once it reaches us (what happens on your own computer we cannot control of course).